We interviewed over 7,000 service professionals, across 33 countries to understand what’s top of mind across the industry. Join us as we sit down with Service Leaders to reveal the top 6 trends and discuss how they’re seeing these data points impact their organization and what next steps they’re taking. Get a complete look of the industry through the lens of multiple thought leaders and see how customer service is breaking down silos and transforming the customer experience during a time of rapid change.

Discover the latest research and learn how Service Leaders are reacting to key stats, such as:

• 81% of service decision makers are accelerating digital initiatives due to the pandemic

• 75% of decision makers with field operations say they are critical to their overall strategy

• 88% of service teams say the pandemic exposed their tech gaps