How Changing Customer Trends in 2020 Will Influence Your Brand's Success in 2021
Noam Paransky, Chief Digital Officer, Tapestry,Inc
Chris Jacob,Senior Director, Product Marketing, Salesforce
Emily Fultz, Product Marketing Manager, Salesforce
During 2020, 63% of global customers said the way they obtained their goods and services transformed since the beginning of the year. On top of that, 68% of those same people said COVID-19 elevated their expectations of a brand’s digital capabilities.
In this webinar, we will dissect the latest trends in customer and buyer experiences across digital, and marketing channels. We will also talk to a true digital innovator, Noam Paransky, CDO of Tapestry, Inc, to help you make sense of our new world, and set your brand for success in 2021.