How CSPs Can Drive Subscriber Growth and Satisfaction with Communications Cloud
Jonathan Phillips, Director, Communications Industry Strategy & Solutions, Salesforce
Siddhesh Pankar, Manager, Communications Industry Product Management, Salesforce
Kelcy Joynt, Manager, Communications Industry Product Marketing, Salesforce
With 63% of consumer interactions taking place online in 2020, up from 42% in 2019, it’s easy to see why digital-first engagement is a must for CSPs. Whether it’s onboarding new customers or in-life subscription management, CSPs who have a complete view of customers, and the ability to deliver seamless, omni-channel experiences have a leg up in terms of reducing churn, growing subscriber satisfaction, and increasing lifetime value.
In this webinar, we’ll dive into our Grow Subscriber Relationships solution, and hear from a Communications customer on their innovative, all-digital mobile experience that puts subscribers in the driver’s seat. Then, we’ll showcase a demo of how Communications Cloud can help CSPs quickly launch new products and services, simplify digital onboarding and account creation, and move faster with one-click customer care.