How to Increase Service Agent Productivity and Retention with myTrailhead
Taraneh Hosseinzadeh, Director, Product Marketing
Max Kohn, Lead Solution Engineer, Salesforce
We’re in the middle of a digital transformation. Most companies are adapting to these changes and enabling their employees and customers to succeed. However, learner expectations have also changed. Service Leaders are looking to implement new training and enablement processes for their service agents. This includes, just in time learning, gamification, personalized journeys, chat and online communities, and on-to-go, mobile.
Join us for this webinar and see how you can use myTrailhead, the digital skilling platform to help service agents increase productivity and retention.
This webinar will cover key use cases for service teams:
Onboard Agents Quickly
Manage Cases Efficiently
Skill-up and Re-skill Easily
Tie Training to Customer Satisfaction