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How to Increase Service Agent Productivity and Retention with myTrailhead

Featured Speakers:

Taraneh Hosseinzadeh, Director, Product Marketing

Max Kohn, Lead Solution Engineer, Salesforce


We’re in the middle of a digital transformation. Most companies are adapting to these changes and enabling their employees and customers to succeed. However, learner expectations have also changed. Service Leaders are looking to implement new training and enablement processes for their service agents. This includes, just in time learning, gamification, personalized journeys, chat and online communities, and on-to-go, mobile.

Join us for this webinar and see how you can use myTrailhead, the digital skilling platform to help service agents increase productivity and retention.

This webinar will cover key use cases for service teams:

  • Onboard Agents Quickly

  • Manage Cases Efficiently

  • Skill-up and Re-skill Easily

  • Tie Training to Customer Satisfaction

 

Access the webinar now.

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