The Total Economic Impact™ of Salesforce Experience Cloud Featuring Forrester Consulting
Nigel Fenwick, Vice President, Principal Analyst Serving eBusiness & Channel Strategy Professionals, Forrester Consulting
David Green, VP of Product Management, Salesforce
How do businesses measure the return on investment in digital customer experiences? Salesforce commissioned Forrester Consulting to quantify the financial impact of deploying CRM-connected digital experiences with Salesforce Experience Cloud. Based on customer interviews, the report uncovers how companies drive incremental revenue, reduce costs via automation, and consolidate outdated systems to drive an average 342% ROI with Salesforce Experience Cloud.
Join this webinar to learn:
- Forrester Consulting’s findings from interviews with Salesforce Experience Cloud customers
- The potential ROI enterprises may realize by deploying Salesforce Experience Cloud
- How to reduce complexity, increase agility, and move, build, and pivot faster in your digital experiences
- The payback period of Salesforce Experience Cloud
You’ll also learn how to use a framework to evaluate the potential financial impact of Salesforce Experience Cloud for your own organization. The full framework will be available in a commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Salesforce and published in March 2021.