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Contact Center and CX Investment Priorities for a Digitally Transforming World

Featured Speakers:

Donna Fluss, President and Founder, DMG Consulting
Julian Walker, Senior Product Marketing Manager, Salesforce


Changing customer expectations have accelerated the pace of innovation in contact centers and customer service organizations by more than 2 years. Companies are moving forward with their digital transformations, enhancing the customer experience (CX) while improving productivity and increasing employee engagement. Artificial intelligence, automation, analytics and self-service are investment priorities that are altering the servicing landscape, with much more change to come. Join this webinar to learn about:

  • Changing business models for the digitally transformed economy
  • Top 10 contact center investment priorities to improve the CX
  • Leading technology investments for contact centers and service organizations
  • The future of the remote and at-home workforce

 

Access the webinar now.

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