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Lights, Camera, Personalization with Cinemark’s Incredible Customer Experience


  • Ray Valencia, Director of Digital Customer Experience | Cinemark
  • Leigh Price, Senior Product Marketing Manager | Salesforce


After a challenging period of COVID shutdowns, Cinemark’s movie theater business accelerated their reopening with the power of personalization. Join Ray Valencia, Cinemark’s Director of Digital Customer Experience, and learn how he’s implemented a flexible, personalized CX strategy across mobile, email, web — and even offline channels like the box office. Discover Cinemark’s blockbuster results, enjoy a Q&A with Ray, and learn how you can roll out the red carpet of personalization for your own customers.

Plus, two attendees will be randomly drawn to win a Cinemark Private Watch Party- a private screening for up to 20 people!


Access the webinar now.

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