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How to deliver a modern customer experience like the country’s most forward-thinking DMVs

Citizens are holding the government to high standards of communication -- demanding that they interact with speed, efficiency, and accuracy, like their favorite e-commerce companies do.

Reasons such as customer service, Real ID mandates, and other pandemic requirements have accelerated creativity in the Department of Motor Vehicles across the country. Finding new ways to communicate and connect with the constituents through new channels has proven necessary in meeting citizens where they are, especially as we continue to navigate through this COVID-19 era.

Join us to learn from Susie Guyer, Chief Communication and Engagement Officer at the Indiana Bureau of Motor Vehicles, on how her organization leveraged the cloud to deliver cross channel personalized experiences at every step of the customer lifecycle by leveraging creative communication strategies with their constituents with meaningful outcomes. And then see the process in action via a live demo.


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