Plan for Great Service with the Right Agent at the Right Time with Workforce Engagement
Uri Pintov, Sr. Director of Product Management, Salesforce
This last year we saw unpredictable surges and dips in service volumes, leaving many contact centers dramatically under or overstaffed. The with the shift to working from home and customer engagements going all-digital, many service employees weren’t equipped with the right resources to be successful.
Join us to learn how our new product, Service Cloud Workforce Engagement, is helping companies and teams succeed no matter the circumstances with intelligent forecasting, omnichannel planning, flexible and human-centric scheduling, and agent skilling and empowerment.