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Why a Customer-Centric Approach to Incident Management is Critical to Your Business

Featured Speakers:

Uwe Ehlert, Director IT Architecture, Avaya
Sophia Le, Senior Manager, Product Marketing, Salesforce
Ruchi Kumar, Senior Manager, Product Management, Salesforce


A service disruption or major incident impacting many end-customers at the same time is inevitable for most companies, regardless of industry or company size. But how a company responds when these incidents occur makes all the difference. Taking a potentially disastrous situation and turning it into a positive experience can make a customer for life. Fast resolution is good, but not enough. How a company communicates and manages the customer experience is equally important, and might be the difference between keeping and losing customers.

In this webinar, we explore a customer-centric approach to incident management and why it is critical to your business. You’ll hear from leading customer service and incident experts about must-have capabilities and best practices for handling customer-facing incidents. We will also introduce you to our new Customer Service Incident Management capability and show you how we can enable your teams to resolve issues faster and build customer trust in the moments that matter most.

 

Access the webinar now.

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