How to Connect your Voice, Digital and Self-Service Channels on a Single Platform
Jesser Cruz, Senior Program Manager - Service Experience, Remitly
Randy Hand, Senior Manager Strategic Partnerships, AWS
Priyank Saxena, Senior Director of Product Management, Salesforce
Digital-first interactions are here to stay, but the phone remains customers’ preferred channel for complex inquiries. In order to deliver a seamless, personalized customer experience across all touchpoints, these channels need to be connected on a single platform, powered by automation, and integrated with customer data. Hear from international payments company Remitly about how they have built customer loyalty by providing fast, connected support.