The Next Frontier of Customer Service: Generative AI
Rebecca Wettemann, CEO & Principal Analyst, Valoir
Kevin Quigley, Senior Manager, CS Technology & Solutions, Wiley
Aron Kale, Senior Product Manager, Salesforce
In today’s hyper-competitive environment, exceptional customer service is critical to attracting and keeping customers. And companies, across all industries, are turning to AI to deliver seamless and personalized service that customers want, whenever and wherever they want it. AI-augmented service done right can transform customer service by increasing customer satisfaction, while driving service team productivity. But that’s not always easy.
In this webinar, Valoir’s CEO and Principal Analyst, Rebecca Wettemann, will share her latest analysis of Service Cloud Einstein and how Trailblazers, like Wiley, are leveraging AI to accelerate productivity and improve both the customer and agent experience.