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Generative AI: The Force Multiplier for Trust in Government

Featured Speakers:

Miguel Carrasco, Senior Partner and Managing Director, Boston Consulting Group
Oswaldo Mestre, Executive Director of Citizen Services & Senior Advisor to the Mayor, City of Buffalo
Gisele Kapterian, Senior Director, Public Sector Strategy, Salesforce
Jon Moore, Director, Product Marketing, Salesforce

Government organizations are challenged to deliver better services and meet customer expectations, while reducing costs. Many are curious about the potential benefits of using technology like generative artificial intelligence (GenAI) but are concerned about risks.

To unpack this problem, Salesforce partnered with Boston Consulting Group (BCG) to understand how people feel about the use of AI in government work. Join industry experts from Salesforce and BCG, alongside government leaders that are gaining first-hand experience with AI, as they unlock the most critical findings of the latest Trust Imperative Report, including:
  • The link between citizen trust and quality of service delivery
  • How GenAI could become a force multiplier for trust
  • The GenAI roadmap for government


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