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Behind the Build: Deploying Agentforce on Help.Salesforce

Featured Speakers:

Jim Roth, President, Customer Success, Salesforce
Bernard Slowey, SVP, Digital Customer Success, Salesforce

At Salesforce, we set out to deliver enhanced customer success by introducing Agentforce on Help—an AI-powered tool that makes it easier for customers to find answers and get help faster. Join us to learn:

  • Why we deployed Agentforce on Help and the challenges we faced
  • How we built and improved the experience over time
  • Key lessons—what worked, what didn’t, and what we’d do differently
  • How we measure success and what’s next

You’ll leave with practical takeaways on using Agentforce to make customer success faster, smarter, and more effective.



 

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