Unlocking Revenue: 3 Ways AI is Changing Cost Centers to Growth Engines

Featured Speakers:

Ashish Seth, VP Product Management, Salesforce
Abby Todd, Director Product Marketing, Salesforce
Kelvin Lam, Principal, Specialist SE, Service Cloud, Salesforce

---

AI is reshaping everyday life — and nowhere is that more evident than in customer service. Today’s contact centers hold a goldmine of customer insights — from conversations and behaviors to preferences and purchase history. For business and service leaders, this is a unique opportunity to reimagine the contact center not just as a support channel, but as a strategic driver of growth.

In this webinar, discover how the convergence of AI, unified data, and a holistic enterprise strategy can transform your contact center into an agentic engagement center driving revenue and customer loyalty — See it in action with a live demo demonstrating the power of AI and humans working together.

This in-depth discussion and demo session covers the following topics:

• AI agents & humans are working together for better service
• AI agents are bridging data silos to improve rep performance
• Supervisors are scaling up AI agents and skilling up human reps
• Customer Story: How Wiley uses AI agents to improve case resolution
• Demo Session: AI and humans working together for service excellence.

Join us to explore how AI can unlock the full value of your customer data and turn your contact center into a competitive differentiator — not just for today, but for the future.