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AI and the Future of Work: What’s Changing and How to Prepare

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Agentforce
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9.10 CSG Webinar: AI and the Future of Work
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AI is transforming how work gets done - reshaping roles, redefining required skills, and challenging traditional workforce models. But staying competitive requires more than adopting the latest tools. It takes a clear strategy that balances automation with human expertise and prepares your teams for what’s next.


Join Usman Nasir, VP, Agentforce Engineer, and Joahna Kuiper, RVP, Responsible AI Agentforce Engineer, as they break down what the rise of AI really means for your workforce - and how leading organizations are taking action.


In this session, you’ll learn:

  • How AI is influencing the evolution of jobs, teams, and core business functions
  • Why striking the right balance between AI and human expertise is key
  • Practical steps to help your workforce adapt, upskill, and stay ahead

You’ll leave with a clearer view of what’s changing—and how to lead your organization through it with confidence.

Featured Speakers

Joahna Kuiper Speaker Headshot
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Joahna Kuiper

RVP, Agentforce Forward Deployed Engineering
Salesforce
Usman Nasir Speaker Headshot
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Usman Nasir

VP, Agentforce Forward Deployed Engineering
Salesforce
Audrey Snyder Speaker Headshot
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Audrey Snyder

Product Marketing Senior Manager
Salesforce