Read the latest studies and reports from the world's best known business analysts.
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Sales Cloud
2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Sales Cloud
2024 Gartner® Peer Insights™ Customers’ Choice for Sales Force Automation Platforms.
Revenue Cloud
2023 Gartner® Magic Quadrant™ for Configure, Price and Quote Applications
Service Cloud
2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Marketing Cloud
2023 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs
Marketing Cloud
2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
commerce cloud
2023 Gartner® Magic Quadrant™ for Digital Commerce
Data Cloud
2024 Gartner® Magic Quadrant™ for Customer Data Platforms
analytics
2023 Gartner® Magic Quadrant™ for Analytics and Business Intelligence Platforms
Mulesoft
2023 Gartner® Magic Quadrant™ for API Management
platform
2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms
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Sales Cloud
Forrester Consulting: Make CRM the Foundation of Your Customer-Obsessed Strategy
Revenue Cloud
Salesforce is named a Leader in The Forrester Wave™: Configure, Price, Quote Solutions, Q2 2023
Revenue Cloud
Forrester Consulting: The Rise of Revenue Operations
SERVICE CLOUD
Salesforce is named a Leader in The Forrester Wave™: Core CRM Solutions, Q3 2022
MARKETING CLOUD
Salesforce is named a Leader in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023
FINANCIAL SERVICES CLOUD
Salesforce is named a Leader in the Forrester Wave™ Financial Services CRM, Q3 2023
AppExchange
Salesforce is named a Leader in The Forrester Wave™: SaaS Marketplaces, Q4 2023
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Sales Cloud
Salesforce CPQ and Billing win IDC CSAT Award.
IDC White Paper: The Salesforce AI Economy Forecast
MARKETING CLOUD
IDC Report: Worldwide Marketing Campaign Management Software Market Shares, 2019: Salesforce and Adobe Battle at the Top, Microsoft and HubSpot Post Strong Gains
commmerce
The IDC MarketScape: Worldwide Enterprise B2B Digital Commerce Applications 2023–2024 Vendor Assessment named Salesforce a Leader.
PLATFORM
IDC White Paper: The ROI of Building Apps on Salesforce
Financial Services Cloud
IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications 2023 Vendor Assessment
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Sales Cloud
Frost & Sullivan awards Salesforce CPQ.
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Sales Cloud, Service Cloud
Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
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Sales Cloud
Sales Cloud voted #1 across 40 sales grids on G2.
Revenue Cloud
Revenue Cloud is ranked #1 on G2 in CPQ and Revenue Management.
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451 Research, part of S&P Global Market Intelligence
Salesforce Rocks its Customer Success Agenda, Rallies Partners to Hit Growth Targets
Gartner, Magic Quadrant for Sales Force Automation Platforms, Adnan Zijadic, Ilona Hansen, Steve Rietberg, Varun Agarwal, Guy Wood, 5 September, 2023
Gartner, Magic Quadrant for Configure, Price and Quote Applications, Mark Lewis, Dayna Radbill, 11 December 2023
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November, 2023
Gartner, Magic Quadrant for Multichannel Marketing Hubs, Rob Brosnan, Tia Smart, Benjamin Bloom, Julia Multedo, Greg Carlucci, 26 September 2023
Gartner, Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Jeffrey L. Cohen, Matt Wakeman, Jeff Goldberg, Alan Antin, 20 September 2023
Gartner, Magic Quadrant for Digital Commerce, Mike Lowndes, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Aditya Vasudevan, Jason Daigler, 21 August 2023
Gartner, Magic Quadrant for Customer Data Platforms, Lizzy Foo Kune, Benjamin Bloom, Rachel Smith, Adriel Tey, Suzanne White, David Walters, 14 February 2024
Gartner, Magic Quadrant for Analytics and Business Intelligence Platforms, Kurt Schlegel, Julian Sun, David Pidsley, Anirudh Ganeshan, Fay Fei, Aura Popa, Radu Miclaus, Edgar Macari, Kevin Quinn, Christopher Long, 5 April 2023
Gartner, Magic Quadrant for API Management, Shameen Pillai, Kimihiko Iijima, Mark O'Neill, John Santoro, Paul Dumas, Andrew Humphreys, Nicholas Carter, 11 October 2023
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kimihiko Iijima, Mike West, Kyle Davis, Akash Jain, Paul Vincent, 17 October 2023
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Forrester, Forrester Wave for Partner Relationship Management, Q3 2023, Hannibal Scipio, 24 July 2023
Forrester, Forrester Wave for Configure, Price, Quote, Solutions, Q2 2023, Robert Muñoz, 6 June 2023
Forrester, Forrester Wave for Core CRM Solutions, Q3 2022, Kate Leggett, 27 July, 2022
Forrester, Forrester Wave for Cross-Channel Marketing Hubs, Q1 2023, Rusty Warner, Xiaofeng Wang, 9 March 2023
Forrester, Forrester Wave for Financial Services CRM, Q3 2023, Alyson Clarke, 15 August, 2023
Forrester, Forrester Wave for SaaS Marketplaces, Q4 2023, Liz Herbert, 4 October 2023
The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
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