Dreamforce: Driving Digital Transformation with AI in
Event Sponsor: IBM/Bluewolf
WHEN: Wednesday, November 8, 2017 3:30pm - 4:45pm PST
WHERE: InterContinental 4th floor in Nob Hill 888 Howard Street San Francisco, CA 94103
Changing customer expectations, regulation, and the rise of fintech disruptors are creating massive shifts in the market. Leading insurers are seeking new ways to create differentiated, convenient experiences that retain customers and drive growth. Artificial intelligence (AI) is a game-changing technology that can deliver new levels of agent productivity, intelligent chatbot-powered service that can improve call deflection, personalized policyholder experience that detect life events, discover client needs, and deliver relevant messages. In an era of changing customer preferences, now is the time for insurers to compete using intelligence-driven strategies to power customer journeys, self-service communities, and compliance processes.