Dreamforce: Health Plan Engagement Roundtable
 

Event Sponsor: Zipari

WHEN:
Wednesday, November 8, 2017
2:00pm - 3:15pm PST

WHERE:
InterContinental
4th floor in Cathedral Hill
888 Howard Street
San Francisco, CA 94103

Digital Transformation of a Health Plan Call Center

Many health plans want to upgrade or replace their call center technology; however lengthy and expensive implementations have deterred them. This session will explore the current state of CRM technology in the health insurance industry and demonstrate how health plans can develop business cases to upgrade their call center technology with budget and ROI numbers that are competitive to other digital strategy initiatives.

AGENDA:
1:50 - 2:00 Check In
2:00 - 3:10 Interactive Discussion
3:10 - 3:15 Thank You

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