WHEN: Wednesday, November 8, 2017 2:00pm - 3:15pm PST
WHERE: InterContinental 4th floor in Cathedral Hill 888 Howard Street San Francisco, CA 94103
Digital Transformation of a Health Plan Call Center
Many health plans want to upgrade or replace their call center technology; however lengthy and expensive implementations have deterred them. This session will explore the current state of CRM technology in the health insurance industry and demonstrate how health plans can develop business cases to upgrade their call center technology with budget and ROI numbers that are competitive to other digital strategy initiatives.
AGENDA: 1:50 - 2:00 Check In 2:00 - 3:10 Interactive Discussion 3:10 - 3:15 Thank You