Dreamforce: Reimagining Customer Service Roundtable
 

Event Sponsor: IBM and Vlocity

WHEN:
Wednesday, November 8, 2017
11:00am - 12:15pm PST

WHERE:
InterContinental
4th floor in Cathedral Hill
888 Howard Street
San Francisco, CA 94103

Customers today expect a higher level of service from their service providers. Their expectations are influenced by the simple and convenient experience they receive from companies like Amazon, Apple, Netflix and Uber. However, most service providers are still struggling to meet those expectations.

Join us for this collaborative session, where participants will work together to find ways to improve customer service across both assisted and digital channels in order to improve customer satisfaction & loyalty, and at the same time reduce costs for telecom providers. The workshop will include networking with peers from other telecommunications companies from around the world, and interactive ideation exercises.

AGENDA:
10:50 - 11:00 Check In
11:00 - 12:10 Interactive Discussion
12:10 - 12:15 Thank You

Space is limited - Register Today!

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