WHEN: Wednesday, November 8, 2017 9:30am - 10:45am PST
WHERE: InterContinental 4th floor in Laurel Hill 888 Howard Street San Francisco, CA 94103
Case Closed: Your ticket to more effective social customer service
Social media has changed the way customer service operates and is becoming the preferred method for contacting and communicating with brands. Today, customers expect real-time customer care in the channel of their choosing.
Join us for a retail discussion about how organizations can meet customers in their moment of need – with transparency and collaboration across social and service teams. Learn from peers on what has and hasn’t worked for retailers to deliver exceptional service in social media.
AGENDA: 9:20 - 9:30 Check In 9:30 - 10:40 Interactive Discussion 10:40 - 10:45 Thank You