Dreamforce: Social Customer Care Roundtable
 

Event Sponsor: DEG

WHEN:
Wednesday, November 8, 2017
9:30am - 10:45am PST

WHERE:
InterContinental
4th floor in Laurel Hill
888 Howard Street
San Francisco, CA 94103

Case Closed: Your ticket to more effective social customer service

Social media has changed the way customer service operates and is becoming the preferred method for contacting and communicating with brands. Today, customers expect real-time customer care in the channel of their choosing.

Join us for a retail discussion about how organizations can meet customers in their moment of need – with transparency and collaboration across social and service teams. Learn from peers on what has and hasn’t worked for retailers to deliver exceptional service in social media.

AGENDA:
9:20 - 9:30 Check In
9:30 - 10:40 Interactive Discussion
10:40 - 10:45 Thank You

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