Dreamforce: Utilities Roundtable
 
 

Event Sponsor: Accenture

WHEN:
Wednesday, November 8, 2017
11:00am - 12:15pm PST

WHERE:
InterContinental
4th floor in Nob Hill
888 Howard Street
San Francisco, CA 94103

Accelerating Value Creation and Realization with Salesforce as the Customer Engagement Platform

Accenture’s 2017 New Energy Consumer research found that 92% of energy consumers want personalized, customized experiences that are relevant to them and 78% would use digital channels more often if offered a personalized experience. Hyper-relevant customer experiences are good for consumers—and for energy providers and are key value drivers for growing new revenue streams, building customer satisfaction and loyalty and positioning against price-only plays in deregulated markets.

We will kick off this interactive roundtable discussion on how to accelerate value realization with three energy providers sharing their Customer Engagement Platform implementation experiences -- everything from building the business case, to key enablers and implementation experiences, and how to accelerate value realization using the Fullforce-certified Accenture Customer Experience Solution (ACES) covering Service, Sales, and Marketing Clouds, including Field Service Lightning and Communities, for residential, business and industrial customers.

AGENDA:
10:50 - 11:00 Check In
11:00 - 12:10 Interactive Discussion
12:10 - 12:15 Thank You

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