Governments everywhere are facing a trust deficit among the constituents they serve. While there are many causes for the lack of confidence, one thing is clear: rebuilding trust with the public is essential to getting communities back on track following the global pandemic.
Recent research, by Boston Consulting Group and Salesforce, in the Global Trust Imperative Report explores the quality and accessibility of government services, the impact of how these services are delivered, and how governments can improve digital service delivery to meet the needs of the customer.
Government agencies that provide seamless digital experiences and communicate the benefits of sharing data indicate greater levels of trust among their constituents.
Poor digital experiences or lack of transparency can harm the public's perception of trust in government.
Across 36 countries surveyed, 87 per cent of respondents said that a great digital government customer experience would increase their degree of trust.
Download the full report to understand how citizen expectations are changing and what agencies can do to build on this new momentum.