Read the full global Trust Imperative report to learn from over 28,000 respondents worldwide, who provide insights into changing customer needs, digital government service delivery, and other data points such as:
- 72% of people surveyed said they were comfortable with personalized government digital services. And 24% said they were satisfied with the government collecting information from third parties with consent in addition to what they already know. In turn, this data delivers insights that help agencies offer further optimized and automated services.
- Globally, 49% of respondents said they use online government services at least once weekly, and 23% access services at least once daily. When COVID limited in-person interactions, the public sector collectively responded with digital solutions that were widely used across the globe.
- 81% percent of respondents said that a negative experience would decrease trust in government.