Erik Wagner - Senior Director of Provider Strategy, Healthcare and Life Sciences, Salesforce
Suresh Srinivasan - Chief Technology Officer, NYU Langone Medical Center
Join Salesforce experts to hear how leading healthcare organizations are using customer relationship management (CRM) to connect to patients and providers in a whole new way. Learn how NYU Langone Health is using Salesforce Health Cloud to support a first-of-its-kind clinical affairs patient access center that provides agents with a holistic and customized view of each patient’s needs, enhancing operations, and creating more delightful experiences. You’ll see a live demo of how Salesforce helps deliver more efficient and effective experiences, on a single unified engagement platform, that keeps your patients and business healthy.
During this webinar, you’ll learn to:
Identify how CRM gives your contact center agents a customized view of each patients’ needs
Explore the features that improve patient access to care and enhance operations
Deliver more effective and delightful patient experiences