Get IDC’s report on a new digital engagement strategy for manufacturers.
IDC’s in-depth industry research has found that by 2018, companies with digital business strategies that center on tailored customer-centric experiences will realize 35% better NPS.
Has your manufacturing business taken a look at your strategy for delivering customer-centric experiences?
See what IDC has to say about:
- Increasing productivity with mobile collaboration tools
- How connected devices still transform customer service from reactive to prescriptive
- What analytics can do for optimizing the customer experience
- Why artificial intelligence is the key to your future service strategy
- Why field service is a key component of your omni-channel customer engagement