The convenience and connectedness of products outside the insurance industry (such as Facebook and Uber) have led to a change in policyholder and agent expectations. A growing Millennial audience now chooses insurers based on how well they deliver the 1-to-1, multichannel interactions they prefer. This, plus a greater number of options, will deeply impact insurance companies across all lines.
In this e-book, you’ll find actionable strategies to exceed shifting expectations, including how to:
Download the e-book now.