Salesforce

8 Steps to Transform Social Customer Service

Questions? Call us at 1-800-667-6389.
8 Steps to Transformative Social Customer Service
 

Customers are bypassing the letter, fax, telephone, contact form, and even email in favor of Twitter and Facebook because it’s faster (and because they can). When customers don’t feel they’re being heard, they’ll either a) go to a competitor, or b) find a bigger, more public forum to get your attention. A polite tweet might evolve into an elaborate blog post warning others never to do business with you again.

 

Sign up and get our free e‑book.
Sign up and get our free e-book.
Sign up and get our free e-book.
Please complete all fields.
Please complete all fields.
Please complete all fields.
cutout
  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Select your country
  • *
    Select your state/province
  •     Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. I can unsubscribe at a later time.
  •  I agree to the Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement.   By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering I confirm that I have read and agree to the Privacy Statement.

Customers are bypassing the letter, fax, telephone, contact form, and even email in favor of Twitter and Facebook because it’s faster (and because they can). When customers don’t feel they’re being heard, they’ll either a) go to a competitor, or b) find a bigger, more public forum to get your attention. A polite tweet might evolve into an elaborate blog post warning others never to do business with you again.

* By submitting this form, you are confirming you have read and agree to our Terms and Privacy Statement.
TRUSTe