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How to Manage Social Media Engagement

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How to Manage Social Media Engagement
 

Over 70% of social customer service organizations operate with social-only agents, widening the divide between social and traditional customer service. This report from Gartner addresses:

  • Designing a structure for social customer care management
  • Assigning benchmarks to define success
  • Keeping up with the 24/7 nature of social media

Provide outstanding customer service like never before.

 

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Over 70% of social customer service organizations operate with social-only agents, widening the divide between social and traditional customer service. This report from Gartner addresses:

  • Designing a structure for social customer care management
  • Assigning benchmarks to define success
  • Keeping up with the 24/7 nature of social media

Provide outstanding customer service like never before.

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