Get the 4th Edition Small & Medium Business Trends Report.

Small and medium business (SMB) leaders have shifted their operations over time. Learn about:

What's top of mind for SMBs
How SMBs are focusing on customers
Where owners are making investments
What's driving SMB resiliency

… and more. Download the report to get the latest business research.

First name Enter your first name

Last name Enter your last name

Job title Enter your title

Email Enter a valid email address

Phone Enter a valid phone number

Country Select your country

By registering I confirm that I have read and agree to the Privacy Statement.

Get insights from 2,300+ business owners and leaders.

Even while SMBs are navigating change, customers are top of mind. Get the scoop on:

Their shift in business operations during the pandemic

The new ways they are interacting with customers

Challenges to meeting customer expectations

In an all-digital world, SMBs are using technology to stay afloat. Find out about:

Their top technologies pre-pandemic and during the pandemic

Number of applications they use to run their business

How SMBs evaluate new technology

Growing SMBs are preparing for future crises. Learn about:

The top three ways they’re preparing for the future

What they’re doing differently to prepare for future crises

Expected business operations once COVID-19 subsides

Key metrics from the report about growing SMBs:

49%

have given customers more flexibility during the pandemic

65%

more likely to have accelerated pace of investing in tech due to the pandemic

55%

say technology drives their customer interactions

45%

are preparing for future crises by digitizing customer interactions

Get the 4th Edition Small & Medium Business Trends Report.