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Get insights from 2,300+ business owners and leaders.

 
 

Even while SMBs are navigating change, customers are top of mind. Get the scoop on:

Their shift in business operations during the pandemic
The new ways they are interacting with customers
Challenges to meeting customer expectations

In an all-digital world, SMBs are using technology to stay afloat. Find out about:

Their top technologies pre-pandemic and during the pandemic
Number of applications they use to run their business
How SMBs evaluate new technology

Growing SMBs are preparing for future crises. Learn about:

The top three ways they’re preparing for the future
What they’re doing differently to prepare for future crises
Expected business operations once COVID-19 subsides
 
 

Key metrics from the report about growing SMBs:

 
 

49%

have given customers more flexibility during the pandemic

 

65%

more likely to have accelerated pace of investing in tech due to the pandemic

 

55%

say technology drives their customer interactions

 

45%

are preparing for future crises by digitizing customer interactions

 

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