Salesforce

How to build a successful Customer Engagement Center.

Questions? Call us at 1-800-667-6389.
CEC e-book

With the right technology, a Customer Engagement Center produces customer service support to all the channels where customers engage with your business. This is vital for success in today's environment, where customers seek service on their terms. This e-book shares the best practices for setting up a CEC, including:

  • Identifying your CEC strategy
  • Defining the ideal customer experience
  • Getting a technology infrastructure in place
  • Connecting to where your customers are going

With this e-book, you'll get the right people to the right place and build a winning Customer Engagement Center. Let's get started!

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