CEB recently conducted a survey of more than 125,000 customers to see what impact service has on loyalty and how businesses can drive that loyalty. They found 96% of customers felt that high-effort customer service experiences make them feel more disloyal to a company. The message is clear: businesses need to make customer service easier for their customers.
This e-book will cover five ways to make service frictionless for your customers including:
Delivering consistent customer engagement on every channel
Empowering customers with self-service and mobile options
Equipping agents with a single source of knowledge
Download the free e-book today and learn how to make your customer service experience frictionless!