Salesforce

Flexera Software:
A customer service
ROI story.

Questions? Call us at 1-800-667-6389.
FLEXERA SOFTWARE: A CUSTOMER SERVICE ROI STORY

Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support processes and provide greater visibility across customer relationships. In the process they’ve also unlocked an annual ROI of 100%.

Here are some of the ways Service Cloud helped:

  • Provided a single view of customer interactions;
  • Offered clients new self-service options;
  • Allowed for more efficient use of IT resources;
  • Increased support engineer and manager productivity; and
  • Improved customer satisfaction.

The key to delivering the industry-leading service starts with having the right platform in place. Salesforce.com is the enterprise cloud-computing leader. Even for Flexera, the global leader in software installation tools for Windows developers, a SaaS solution for customer service was the right move. Read the Nucleus Research to see how replacing legacy on-premises systems was not only a move toward greater agility, but also a move toward greater profitability.

Sign up today and get our free white paper.
Sign up today and get our free white paper.
Sign up today and get our free white paper.
Please complete all fields.
Please complete all fields.
Please complete all fields.
cutout
  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Select your country
  • *
    Select your state/province
  •     Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. I can unsubscribe at a later time.
  •  I agree to the Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement.  
    I agree to the Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering I confirm that I have read and agree to the Privacy Statement.
    I agree to the Event Terms of Service and Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the Event Terms of Service and to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering I confirm that I have read and agree to the Event Terms of Service and Privacy Statement

Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support processes and provide greater visibility across customer relationships. In the process they’ve also unlocked an annual ROI of 100%.

Here are some of the ways Service Cloud helped:

  • Provided a single view of customer interactions;
  • Offered clients new self-service options;
  • Allowed for more efficient use of IT resources;
  • Increased support engineer and manager productivity; and
  • Improved customer satisfaction.

The key to delivering the industry-leading service starts with having the right platform in place. Salesforce.com is the enterprise cloud-computing leader. Even for Flexera, the global leader in software installation tools for Windows developers, a SaaS solution for customer service was the right move. Read the Nucleus Research to see how replacing legacy on-premises systems was not only a move toward greater agility, but also a move toward greater profitability.

 
TRUSTe
* By submitting this form, you are confirming you have read and agree to our Terms and Privacy Statement.