2017 Forrester Wave: Enterprise Customer Service Solutions

Forrester stated that “intelligence takes center stage,” and we believe that Service Cloud delivers.

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This year Forrester recognized companies that “win, serve, and retain customers focus on delivering tenets of great experiences: ease, effectiveness, and emotion.” We believe that it is because of our customers that Service Cloud was named not only a leader, but received the highest score in the strategy category, and was the only vendor with the highest possible score in the “reference customer assessment” criterion.

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