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IS YOUR HOMEGROWN SERVICE SOLUTION COMING UP SHORT? SERVICE CLOUD CAN HELP.
Service Cloud can transform your company’s customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction. Do things that your legacy solution just wasn’t built to do with Service Cloud, the world’s #1 customer service app.
On average, companies using Service Cloud experience:
48% faster case resolution time;
47% Increase in agent productivity;
45% decrease in average handle time;
45% decrease in service/support costs;
45% increase in customer retention; and
45% increase in customer satisfaction*.
Join thousands of companies of all sizes worldwide and start providing top-tier customer care with Service Cloud. Download the Nucleus Guidebook, Upgrading to Salesforce Service Cloud to learn more.
*Source: Salesforce.com Customer Relationship Survey published in May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.