NCR Silver is a breakthrough mobile point-of-sale product designed for small businesses. But its mobile customers demanded mobile customer service that was easy, instant, and personal.

With Service Cloud Messaging, its customers now have two-way mobile-messaging conversations with agents instantly, to get the answers they need, and get on their way.

  • Improved customer satisfaction with conversational messaging
  • Empowered agents to work smarter and be more productive
  • Delivered faster “in-the-moment” support
  • Reduced call volume, and dramatically lowered costs per call
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Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May 2018

From 2009-2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.

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