NCR Silver is a breakthrough mobile point-of-sale product designed for small businesses. But its mobile customers demanded mobile customer service that was easy, instant, and personal.
With Service Cloud Messaging, its customers now have two-way mobile-messaging conversations with agents instantly, to get the answers they need, and get on their way.
- Improved customer satisfaction with conversational messaging
- Empowered agents to work smarter and be more productive
- Delivered faster “in-the-moment” support
- Reduced call volume, and dramatically lowered costs per call