Smarter, faster customer service keeps customers happy.
Fast setup and a high-performance console are just the beginning. Service Cloud helps you solve problems faster on any channel, radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction.
On average, companies using Service Cloud experience:
48% faster case resolution time;
a 47% Increase in agent productivity;
a 45% decrease in service/support costs;
a 45% increase in customer retention; and
a 45% increase in customer satisfaction*.
Join thousands of companies of all sizes worldwide and start providing top-tier customer care with Service Cloud.
*Source: Salesforce.com Customer Relationship Survey published in May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.