What would it mean to your business if you could…
- Deflect more than 50% of inbound support cases?
- Scale support with intelligence across channels including chat, SMS and within your customer portals?
- Provide customers with efficient and no-hold support on the channels they prefer?
Join us for a no-cost workshop designed to provide you with the experience to easily optimize your customer service operation using Salesforce Digital Engagement solutions.
We will give you a trial environment to configure, and you'll get hands-on learning on how to set up the key building blocks to unlock the power of Service Cloud. Learn the benefits of and how to configure Salesforce Chat, SMS, Chatbots, and Service Cloud Einstein. By the end of this workshop, you'll be familiar with the power of Salesforce Digital Engagement, and able to take your configured trial back to show your colleagues in the office.
What to bring: Please bring your laptop and power cord to participate in the hands-on exercises (no tablets please).
What's included: We will provide you with lunch, snacks and drinks and an optional networking event at the conclusion of the event.
Date & Venue:
Tuesday, December 10th, 2019
Salesforce Office: 2300 N. Field Street, Dallas, TX 75201
10:00 a.m. - 4:00 p.m. Workshop (registration opens at 9:30 a.m.)
4:00 p.m. - 6:00 p.m. - Reception & Networking event