What would it mean to your business if you could…
- Deflect more than 50% of support cases that come in
- Scale support with intelligence across support channels including chat, SMS and within your customer portals
- Provide customers with efficient and no hold support on the channels they prefer
Join us for a no-cost workshop designed to provide you with the experience to easily optimize your customer service operation using Salesforce Digital Engagement solutions.
We will give you a trial org to configure and you'll get hands-on learning on how to set up the key building blocks to unlock the power of Service Cloud. Learn the benefits of and how to configure Salesforce Chat, SMS, Chatbots and Service Cloud Einstein. By the end of this workshop, you'll be familiar with the power of Salesforce Digital Engagement and be able to take your configured org back to show your colleagues at the office.
What to bring: Please bring your laptop and power cord to participate in the hands-on exercises (no tablets please).
What's included: We will provide you with coffee, lunch and an optional happy hour at the conclusion of the event.
Date and Time:
Monday, May 6th, 2019
9:30 a.m. - 4:00 p.m. (registration opens at 9 a.m.)
Optional Happy Hour to Follow
6101 Campus Circle Drive East, Irving, TX 75063