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12 Years as a Leader in the Magic Quadrant for CRM CEC.

We believe top-notch customer care is priority #1.

Learn about all the helpful features we’ve added last year alone.

We believe there are more than a few reasons why Salesforce is named a Leader in the Magic Quadrant CRM Customer Engagement Center. And we credit our customers, who use our innovative products to provide top-notch service. In fact, we’ve empowered our customers by offering:

 
A flexible agent console with natively integrated telephony, digital channels, and a 360-degree customer view
 
Self-service channels to scale support and help customers instantly
 
Embedded AI and process automation to make service faster and more efficient
 
Guided workflows and learning paths on Trailhead to increase productivity and grow skills
 
An agile, low-code platform and AppExchange ecosystem to adopt service solutions quickly
Read the report to learn how the right service tools can help you provide the best service possible.
Questions? Call us at 1-800-667-6389.
 

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Gartner, Magic Quadrant for the CRM Customer Engagement Center, 4 June 2020, Brian Manusama, Nadine LeBlanc

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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