Salesforce

2017 ICMI Trend Report

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25 Tips and Tricks for Amazing Customer Service

Get the inside track on conversational service.


Learn what service Trailblazers are saying about:

  • The Age of the Customer — how it’s changing the way we deliver service
  • Intelligent technologies — how to use them to launch conversational service
  • Redesigning the contact center experience — an insider’s view
  • Designing your conversational service system — a step-by-step guide

Read the complete report now, and start delivering conversational service to gain more productive agents, happier customers, and increased ROI.

Sign up once to get this report and access thousands of other resources.
Sign up once to get this report and access thousands of other resources.
Sign up once to get this report and access thousands of other resources.
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