IoT and the Future of Field Service

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Offering scheduled maintenance as part of an equipment service contract will soon be a thing of the past, thanks to the Internet of Things. Companies can already use real-time data from connected devices to gain visibility into the condition of equipment. Many businesses are using IoT data to deliver a different type of field service that prioritizes work according to data from sensors, instead of performing regularly scheduled maintenance. Fixing issues before customers ever encounter a problem will soon be the standard for service.

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