Over the past several years, customer service has undergone a dramatic shift, taking an omni-channel approach, and providing service on every channel, everywhere. This shift was driven by customers who are reaching out via email, text message, social media, live chat, and apps. But every industry has its own unique challenges, and manufacturing is no different.
This panel discussion from Dreamforce showcases best practices from small- and medium-sized manufacturers. Watch now to learn more.
