Learn best practices to engage your customers in the Digital Era
Event Date: Thursday, August 23, 2018
Event Time: 2:00 p.m. – 6:00 p.m.
Location: IBM Watson Health HQ, 75 Binney Street, Cambridge, Massachusetts
In 2017, IBM and Salesforce set forth on a landmark global strategic partnership to deliver joint solutions designed to leverage artificial intelligence (AI) and enable companies to make smarter decisions, faster than ever before. As part of the partnership, IBM leveraged Salesforce Service Cloud to reinvent its global network of service and contact center support. In year two of its Service Cloud transformation, IBM continues to set the standard for a global enterprise reinventing itself around its customers and employees.
Join Salesforce, Bluewolf, and IBM for an exclusive opportunity to:
Sign up today to reserve your spot. Space is limited. There is no cost to attend; event is limited to an intimate size of 30 attendees.
|2:00 p.m. – 2:15p.m.||Attendee Arrival|
|2:15 p.m. – 2:30 p.m.||Welcome & Introductions. Let's start your service transformation journey.|
|2:30 p.m. – 3:15 p.m.||How IBM Reinvented Service for its Customers & Employees|
|3:20 p.m. – 4:00 p.m.||How Salesforce Improves Support with AI Built for the Salesforce Platform|
|4:00 p.m. – 4:15 p.m.||Fireside Chat ~ The Future of AI in the Contact Center|
|4:15 p.m. – 4:30 p.m.||Attendee Q&A|
|4:30 p.m. – 6:00 p.m.||Drinks, Appetizers, & Watson Immersion Room Experience Tour|
If you have questions about the event, email Lauren Collopy, Service Cloud, at email@example.com