Learn best practices to engage your customers in the Digital Era

Event Date: Thursday, August 23, 2018
Event Time: 2:00 p.m. – 6:00 p.m.
Location: IBM Watson Health HQ, 75 Binney Street, Cambridge, Massachusetts

Speakers:

  • Peter Coffee, Vice President for Strategic Research, Salesforce
  • Bob McDonald, Vice President, IBM, Support Transformation, Training, & Globalization
  • Bob Furniss, Vice President, Global Service Cloud Practice, Bluewolf, an IBM Company

In 2017, IBM and Salesforce set forth on a landmark global strategic partnership to deliver joint solutions designed to leverage artificial intelligence (AI) and enable companies to make smarter decisions, faster than ever before. As part of the partnership, IBM leveraged Salesforce Service Cloud to reinvent its global network of service and contact center support. In year two of its Service Cloud transformation, IBM continues to set the standard for a global enterprise reinventing itself around its customers and employees.

Join Salesforce, Bluewolf, and IBM for an exclusive opportunity to:

  • Learn the next chapter in IBM’s deployment of Service Cloud and how you can use AI capabilities with Watson and Einstein
  • Discover how Salesforce is bringing AI capabilities across the Platform and what it means for Service Cloud customers
  • Network during a cocktail and hors d'oeuvres reception with IBM and Salesforce executives as well as colleagues in the field

Sign up today to reserve your spot. Space is limited. There is no cost to attend; event is limited to an intimate size of 30 attendees.

Event Agenda

2:00 p.m. – 2:15p.m. Attendee Arrival
2:15 p.m. – 2:30 p.m. Welcome & Introductions. Let's start your service transformation journey.
2:30 p.m. – 3:15 p.m. How IBM Reinvented Service for its Customers & Employees
3:20 p.m. – 4:00 p.m. How Salesforce Improves Support with AI Built for the Salesforce Platform
4:00 p.m. – 4:15 p.m. Fireside Chat ~ The Future of AI in the Contact Center
4:15 p.m. – 4:30 p.m. Attendee Q&A
4:30 p.m. – 6:00 p.m. Drinks, Appetizers, & Watson Immersion Room Experience Tour

 

If you have questions about the event, email Lauren Collopy, Service Cloud, at lcollopy@salesforce.com

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