Customer Service both pre- and post-sale is key to your success. Empower your team to close deals faster, streamline case management, and transform customer relationships with training from Salesforce University.
We recognize that every organization has different needs when it comes to learning. That’s why we’re introducing five new Instructor-Led Training classes that are bound to take your customer service to the next level.
An investment in your team is an investment in success.
Sales Cloud Training for Sales Reps (1 day)
Ramp up and meet your quota faster by arming yourself with the skills and knowledge you need to hit the ground running.
Sales Cloud Training for Sales Managers (1 day)
Meet your team quota faster by using the Sales Cloud to closely track team performance, including sales pipeline and quota attainment.
Service Cloud Essentials for Agents (2 days)
Provide phenomenal customer service by managing the case life cycle faster and more effectively than ever before.
Service Cloud Essentials for Managers (2 days)
Transform the way you support your customers by streamlining case management and facilitating collaboration among agents and customers.
Service Cloud Essentials for Executives (1/2 day)
Gain insights from data to help you drive strategic business decisions that increase customer loyalty, retention, and satisfaction.