Forrester interviewed 13 decision-makers from 11 customer organizations and surveyed 200 global decision-makers that have worked with Salesforce Professional Services. Based on the research, Forrester identified key customer benefits, for a composite organization, including:
- 229% Return on Investment (ROI) over three years
- Implementation speed accelerated by 35%
- 30% faster release activation
- 13 month payback period
