- Daniel Powell, Director, Community Engagement Technologies, Florida State University
- Michael Machado, Salesforce Administrator at University of California
- Doug Anderson, Interim Chief Enterprise Applications Officer, University of Massachusetts
- Geshri Gunasekera, Senior Director, Institution Success, Salesforce.org
With the drastic changes happening in Higher Ed, institutions have had to quickly rethink their faculty and staff experience. In addition to shifting to remote teaching and support models, schools are also seeing an overwhelming influx of cases and support questions that need to be managed.
Join us to hear how three diverse institutions are rethinking service and case management for IT, HR, finance and other operations, and designing models to scale whether on campus or working remotely.