Personalization at Scale: How UVA Provides 1:1 Support for 30,000 Employees

Webinar On Demand

Speakers:

Gabriela Garcia Largen, Director, HR Solution Center, University of Virginia

Navneet Johal, Director, Industry Solutions, Higher Ed, Salesforce.org

It’s no secret that Human Resources provides invaluable support to employees. Whether it’s answering questions about health coverage, employment verification, or providing employee referrals, the volume of incoming requests can often seem unmanageable and impossible to track.

Watch this webinar recording learn how the UVA Human Resources team scaled a personalized service experience for over 30,000 faculty, staff and health system employees using Service Cloud.

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Personalization at Scale: How UVA Provides 1:1 Support for 30,000 Employees

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