London South Bank University (LSBU) is globally renowned for its efforts to reduce student inequality. Many LSBU undergraduates come from low-income families, live with disabilities, or grew up in the foster care system.
However, for years, a technology problem hindered the school’s strategy: outdated and disjointed software systems kept faculty from effectively understanding and supporting students.
In 2019, LSBU decided to integrate a new CRM to serve as “a single source of truth.” Today, that streamlined system enables interventions like:
- Advanced search and digital resources
- Personalized tutoring and development plans
- Digital prompts to book appointment
