- Julie Dodd, Director of Transformation, Parkinson's UK
- Hanna Thomas Uose, Principal Consultant, Align
- Chris Thomas, Vice President, Nonprofit Executive Engagement, Salesforce.org
Nonprofits are investing in architecture modernization and creation of new means of technology-forward digital customer experiences. But success remains elusive: many stories relate failed or half-failed projects. What’s the secret for ensuring you get the full value of your investment by successfully building and realizing self-sustaining capability, change, adoption, and business value? What’s the role of education and culture? How do you tell the story and get everyone on-board?
A key difference between orgs that fail and those that succeed is their mindset and approach, which do not address the most important challenges, including: